Mellow-space

Last updated: November 2024

Mellow-space respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our architectural services.

Information We Collect

Personal Information You Provide

When you submit enquiries through our website or contact us directly, we may collect:

Your name and contact details (email address)
Information about your project requirements
Property addresses and site information
Correspondence records between you and our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

Browser type and version
Operating system
Pages visited and time spent on each page
Referring website addresses
IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested information
To deliver architectural services you have engaged
To communicate with you about your projects
To improve our website and services
To comply with legal obligations
To analyse website usage patterns (in aggregated, non-identifying form)

Legal Basis for Processing

We process your personal information based on:

Consent: When you submit enquiry forms or contact us
Contractual necessity: To fulfil services you have engaged
Legitimate interests: To improve our services and respond to enquiries
Legal compliance: To meet regulatory and legal requirements

Information Sharing

We do not sell your personal information. We may share your information with:

Service providers: Third parties who assist with website hosting, analytics, and business operations
Professional consultants: When required for project delivery (with your consent)
Legal authorities: When required by law or to protect our legal rights

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry records are typically retained for three years following the conclusion of any related project or communication.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access to the personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of your personal information (subject to legal requirements)
Restriction of processing in certain circumstances
Data portability where technically feasible
Withdrawal of consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be processed on servers located outside Australia. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Mellow-space
Level 4, 127 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]

Complaints

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.